aud99 Privacy Policy

This Privacy Policy applies to all users of the aud99 platform, including anyone who visits the website, registers an account, or interacts with any aud99 service. It covers the personal information we collect, the purposes for which it is used, the conditions under which it may be shared, and your rights regarding that data.

By creating an aud99 account or continuing to use the platform, you acknowledge that you have read this policy and consent to the collection and use of your data as described here. This policy forms part of the full agreement between you and aud99, alongside the Terms & Conditions.

The types of information aud99 collects depend on how you interact with the platform. The main categories are:

We do not knowingly collect personal information from persons under 21 years of age. If we discover that an account has been registered by a person under 21, the account will be closed and any associated data will be handled in accordance with applicable laws.

aud99 uses the personal information we collect only for the purposes listed below. We do not use your data for purposes that are incompatible with these stated uses without first seeking your consent.

• Account management: To create, maintain, and secure your aud99 account, including OTP-based login verification and account recovery.
• Transaction processing: To credit PHP deposits to your wallet, process withdrawal requests to your linked Philippine bank account or e-wallet, and maintain an accurate transaction history.
• Identity verification (KYC): To confirm your identity before processing withdrawals, as required to prevent fraud and ensure funds are returned to the rightful account holder.
• Responsible gaming: To monitor gaming patterns and provide account tools such as deposit limits and self-exclusion options in line with our responsible gaming commitments.
• Platform improvement: To understand how players use aud99 — which game categories are most popular, where technical issues occur, and how the mobile experience can be improved.
• Communication: To respond to support requests, send account-related notifications, and — where you have opted in — to keep you informed of relevant promotions and platform updates.
• Legal compliance: To meet our obligations under applicable laws, respond to lawful requests from authorities, and maintain records as required.

aud99 does not sell, rent, or trade your personal information. We may share data with third parties only in the following limited circumstances:

• Payment processors: When you make a PHP deposit or request a withdrawal, transaction data is shared with the relevant payment provider — such as your Philippine bank or the e-wallet service you are using — to complete the transfer. aud99 does not store your banking credentials directly.
• Identity verification providers: For KYC purposes, identity documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and use it only for verification.
• Game providers: Technical game session data (such as wager amounts and outcomes) may be passed to the game software provider to resolve disputes or verify results. No personally identifiable information beyond a session ID is shared for this purpose.
• Legal and regulatory authorities: aud99 may disclose personal information to law enforcement, courts, or regulatory bodies where required by law or in response to a valid legal process.
• Platform operations: Service providers who assist with hosting, security monitoring, or platform analytics may process data on our behalf. All such providers operate under data processing agreements that limit their use of your data to the specific service they provide.

Any third party that receives personal data from aud99 is required to handle it in a manner consistent with this Privacy Policy and applicable data protection laws.

aud99 takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL encryption: All data transmitted between your device and the aud99 platform is encrypted using SSL/TLS, including login, account management, and financial transactions.
• OTP verification: Sensitive account actions — including login from a new device, password changes, and withdrawal requests — require OTP confirmation sent to your registered mobile number.
• Access controls: Personal data is accessible only to aud99 staff and systems with a legitimate need for it. Access logs are maintained for security audit purposes.
• No credential storage: aud99 does not store your banking credentials. PHP deposits and withdrawals are processed through your own financial institution's secure channels.

While aud99 takes all reasonable precautions, no online system is completely immune to security risks. You are responsible for maintaining the confidentiality of your own login credentials and OTP codes. If you believe your account has been accessed without authorisation, contact us immediately at [email protected].

aud99 uses cookies and similar tracking technologies to support platform functionality and improve the user experience. Cookies are small data files stored on your device when you visit the site.

• Essential cookies: Required for core platform functions such as maintaining your login session and remembering your language and display preferences. The platform cannot function correctly without these.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and not linked to individual accounts.
• Security cookies: Help detect unusual activity patterns and protect against fraudulent access attempts.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain platform features. Analytics cookies can be disabled without impacting normal gameplay.

As an aud99 account holder, you have the following rights regarding your personal data:

• Right to access: You may request a summary of the personal data aud99 holds about your account by contacting support.
• Right to correction: If any information on your account is inaccurate, you can request a correction. Some fields — such as your date of birth — may require identity verification before they can be updated.
• Right to deletion: You may request deletion of your account and associated personal data. Note that some data may be retained for the period required by applicable laws (for example, financial transaction records).
• Right to object: You may withdraw consent for non-essential communications such as promotional emails at any time by updating your notification preferences in your account settings.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, contact the aud99 support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before actioning a request.

aud99 retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. General guidelines are as follows:

• Account registration data is retained for the duration of the active account and for a reasonable period after account closure to handle any outstanding queries or disputes.
• Financial transaction records, including PHP deposit and withdrawal history, are retained for the minimum period required by applicable financial recordkeeping laws.
• KYC identity verification documents are retained for the period required by applicable anti-money laundering regulations.
• Gaming session logs are retained for a period sufficient to resolve any disputes about game outcomes.
• Support communications are retained for a reasonable period to allow for follow-up and quality review.

When data is no longer required for any of the above purposes and there is no legal obligation to retain it, it is securely deleted or anonymised.

aud99 is strictly for players aged 21 and above. The platform does not knowingly collect or process personal data from persons under the age of 21. Age confirmation is required at registration, and OTP verification links the account to a registered mobile number to support this process.

If a parent, guardian, or any person has reason to believe that a minor has registered an account on aud99, please contact support immediately at [email protected]. The account will be reviewed and closed, and personal data will be deleted in accordance with applicable laws.

aud99 may update this Privacy Policy from time to time to reflect changes to our data practices, the platform, or applicable legal requirements. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered account holders through in-platform messages or email.

Continued use of the aud99 platform after an updated policy has been published constitutes acceptance of the revised terms. If you disagree with any change, you should stop using the platform and contact support to close your account.

For any question about this Privacy Policy or how aud99 handles your personal data, please contact us at [email protected]. We are happy to explain anything that is unclear.